Individual Transport

Our Individual service can transport you to medical related appointments such as GP, dentist, optician, hospital or other clinics within B&NES, as well as to Bristol hospitals including Southmead and the BRI.

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Subject to availability, transport to shops or other destinations can be arranged.

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Our minibuses have easy access side steps, as well as a tail lift for those in wheelchairs or unable to manage the side steps.

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You are welcome to bring a travel companion with you, and we also have room to store sticks, walking frames and walkers.

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Wheelchair users that can transfer to a regular seat once on board, must bring a carer or assistant to help them if they cannot manage this alone.

 

For wheelchair users that are unable to transfer, travel is possible by remaining in the wheelchair using a clamping system. For safety reasons, the wheelchair must meet certain criteria to do this – It must be a ‘crash tested’ model, have a working lap belt, and if the wheelchair has a tilt function, the passenger must be sitting upright, not tilted back.
 
Although we receive some funding each year, it doesn’t cover all our costs, so a charge is payable for each trip. You will be advised of the charge when you make a booking enquiry.

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Our phone lines are open Monday to Friday (excluding Bank Holidays) from 9 am to 5pm. 

To support as many people as possible, office staff also cover some driving, please leave a message if it goes to voicemail with your name, contact number and details of your enquiry. Alternatively fill in the form on the ‘contact page’ using the button below.